FAQS
1. Do you ship internationally?
At the moment, we only ship within the United States. However, we are looking into expanding our shipping options in the future.
2. How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method chosen at checkout. Generally, orders are processed within 1-2 business days, and standard shipping within the United States typically takes 3-7 business days.
3. What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. We also offer the option to pay via PayPal for added convenience.
4. Can I return or exchange an item if I'm not satisfied with my purchase?
Yes, we have a return and exchange policy in place. Please refer to our Return Policy for detailed information on eligibility, conditions, and instructions on how to initiate a return or exchange.
5. Do you offer warranties on your products?
Some of our products may come with a manufacturer's warranty. Please check the product description or contact us directly for warranty information specific to the item you're interested in.
6. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package through the carrier's website.
7. I have a question that's not listed here. How can I get in touch with customer support?
If you have any other questions, concerns, or need assistance with your order, please don't hesitate to contact our customer support team at Support@poollwer.shop or call us at (654)657-7603. We're here to help!
8. Are the products on your website brand new?
Yes, all the products listed on our website are brand new and sourced directly from reputable manufacturers or authorized distributors.
9. Do you offer discounts for bulk purchases or wholesale orders?
We may offer discounts for bulk purchases or wholesale orders depending on the products and quantities. Please contact us directly to discuss your specific needs and we'll be happy to assist you.
10. Can I cancel or modify my order after it's been placed?
We aim to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified, but you may be able to initiate a return or exchange following our Return Policy.
At the moment, we only ship within the United States. However, we are looking into expanding our shipping options in the future.
2. How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method chosen at checkout. Generally, orders are processed within 1-2 business days, and standard shipping within the United States typically takes 3-7 business days.
3. What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover. We also offer the option to pay via PayPal for added convenience.
4. Can I return or exchange an item if I'm not satisfied with my purchase?
Yes, we have a return and exchange policy in place. Please refer to our Return Policy for detailed information on eligibility, conditions, and instructions on how to initiate a return or exchange.
5. Do you offer warranties on your products?
Some of our products may come with a manufacturer's warranty. Please check the product description or contact us directly for warranty information specific to the item you're interested in.
6. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package through the carrier's website.
7. I have a question that's not listed here. How can I get in touch with customer support?
If you have any other questions, concerns, or need assistance with your order, please don't hesitate to contact our customer support team at Support@poollwer.shop or call us at (654)657-7603. We're here to help!
8. Are the products on your website brand new?
Yes, all the products listed on our website are brand new and sourced directly from reputable manufacturers or authorized distributors.
9. Do you offer discounts for bulk purchases or wholesale orders?
We may offer discounts for bulk purchases or wholesale orders depending on the products and quantities. Please contact us directly to discuss your specific needs and we'll be happy to assist you.
10. Can I cancel or modify my order after it's been placed?
We aim to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified, but you may be able to initiate a return or exchange following our Return Policy.